FAQs
Frequently Asked, Clearly Answered
What services do you provide?
DG Dial offers skilled Remote Human Assistants who manage a wide range of administrative and business support tasks. Their services fall into two main categories:
Voice Tasks: Answering services, appointment setting, warm/cold calls, recruiting, customer onboarding, phone/email/live chat support, customer retention, and escalation management.
Non-Voice Tasks: Data entry, CRM/email management, research, social media management, LinkedIn recruitment, transcription, calendar management, quality assurance, logo & branding, lead generation, IT support, billing follow-ups, bookkeeping, order processing, and other clerical tasks.
How does hiring a remote human assistant benefit my business?
Hiring a DG Dial remote human assistant allows you to buy EXTRA time for yourself to delegate busywork, freeing up your time so you can focus on tasks that help grow your business, spend time with loved ones, or simply take a break. Skilled assistants handle both routine and specialized tasks to achieve greater productivity and efficiency.
Can I hire a remote human assistant part-time or full-time?
We offer flexible arrangements depending on your business needs, whether part-time, full-time, or project-based.
Do your remote human assistants work in specific industries?
Our assistants are trained to adapt across industries, supporting businesses in sales, customer service, Insurance, Wealth management, real estate, healthcare, IT, e-commerce, and more.
How do you ensure the quality and reliability of your remote human assistants?
We implement strict screening, training, and quality assurance processes to ensure high standards of performance and professionalism. When you hire us, you are not just hiring for a remote Human Assistant; you hire a TEAM.
What communication tools do your assistants use?
Our assistants are proficient with phone systems, email, live chat, CRM tools, and project management platforms, depending on your requirements.
Can I change or replace my assigned remote human assistant if needed?
Yes. If you ever feel the fit isn’t right, we’ll work with you to assign a replacement assistant quickly.
Can I change or replace my assigned remote human assistant if needed?
We follow strict confidentiality protocols and data protection practices to safeguard your business information at all times.
What is the onboarding process like?
We make onboarding simple and seamless:
- Identify your business needs.
- Match you with the right assistant.
- Provide setup support and guidance.
- Begin tasks with ongoing quality checks.
How do I track the hours and productivity of my remote human assistant?
We provide transparent reporting and monitoring tools, so you always have visibility into work hours, completed tasks, and performance.
Do you offer project-based or long-term contracts?
Yes. We cater to both short-term project needs and long-term partnerships, giving you flexibility.
What are your pricing and payment options?
Our pricing is customized based on the scope of work, number of hours, and complexity of tasks. Payment can be arranged on a monthly, weekly, or project basis.
Can your remote human assistants work in my time zone?
Yes. Our assistants can be scheduled to work in your preferred time zone to align with your business operations.
Do you provide training for your assistants, or should I handle that?
We provide foundational training, but you are welcome to provide specific training tailored to your business processes.
What happens if my assistant is unavailable or on leave?
We ensure uninterrupted support by providing a backup assistant if your primary assistant is unavailable.